You may use one of these methods or you may use an option specific to a provider type: File a complaint online by completing the Complaint Intake Survey, F-00607 . You can submit a complaint to your BFCC-QIO for things like getting the wrong medication, having the wrong surgery or treatment, or getting discharged too early. To file a complaint about your doctor (like unprofessional conduct, incompetent practice, or licensing questions),contact your State medical board. If you believe that you or someone else was discriminated against based on a disability, you can file an Americans with Disabilities Act (ADA) complaint against: The nature of your complaint determines where you should file it. The Americans with Disabilities Act provides an important tool to fight discrimination: filing a complaint with an appropriate federal agency. To file a complaint you may obtain a complaint form for completion by clicking this Complaint Form link. A lock icon ( If additional space is needed, please use additional paper and attach to complaint form. The Complaints Handling Unit (CHU) of the Department of Health and Human Services-AFMT is the primary point of contact for complaints. The decision shall be final and binding. For questions about a specific service you got, look at your Medicare Summary Notice (MSN) or log into your secure Medicare account. If you're asked to log in with an OHID - the state's best-of-breed digital identity - your privacy, data, and personal information are protected by all federal and state digital security guidelines. Investigation process. Louisville, CO 80027 The SNF must post the name, address, and phone number of state groups, like these: State Survey Agency State Licensure Office State Ombudsman Program For on-site investigations, we usually interview a sample of patients/residents, family members, and staff, and review the entity's records. Bring your complaints to your doctor and nurses as soon as possible. Some page levels are currently hidden. If the allegation is against a member, and would be a violation if substantiated, but falls outside NAATPs scope to investigate, NAATP will forward the complaint to the Respondent. The improved Administrative Simplification Enforcement and Testing Tool (ASETT) isavailablefor use. More information on how to file a complaint can be found in this Guide to Filing a Complaint Against a Health Care Facility . If your initial call does not solve the problem, call again and inform them that you wish to file either a formal complaint or a formal grievance. Membership in NAATP is a privilege, not a right. The information you provide in this form will be used in an attempt to resolve your complaint and will be shared with the party(ies) against which the complaint is filed. In Medicare, a grievance is a statement of displeasure with any part of the operations, activities, or conduct of a Medicare health plan or its providers that is not the result of an organization determination, regardless of whether or not corrective action is requested.
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